Frequently Asked Questions
Below are some of the most common questions we are asked by our customers. Please contact us if you are unable to find the answer you are looking for.
Q: What are your payment options?
A: We accept Credit Cards, Purchase Orders, Wire Transfers, and ACH Transfers.
Credit Cards: We accept Visa, MasterCard, and American Express (AMEX) for all US customers. For international customers please use Stripe.
Stripe: We accept payments through Stripe by online checkout, for select products, for all customers. Availability may be limited by order size.
Purchase Orders: We are more than happy to set US customers up with an account and Net 30 Payment Terms, upon credit approval. Please request a credit application or email us your credit references.
Wire Transfers: Available for all US and international customers. Orders are able to ship after funds are received. $50 wire transfer fee applies for all customers, unless otherwise agreed upon (may be waived based upon order size).
ACH Transfers: Available for all US and international customers. Orders are able to ship after funds are received. No Fees apply.
Q: What is your return and cancellation policy?
A: Please contact us for returns and cancellations. Each case will be reviewed and decided on a case by case basis. Product packaging must be unopened and in like new condition when received upon return. We want to help you and treat you fairly. We must be NOTIFIED within 2 weeks of placing the order, unless otherwise stated. Customer covers return shipping charges. Orders placed within the US: 20% restocking fee. Orders placed outside the US: 30% restocking fee.
Q: How do I convert my Nabetsco Gearbox from Molywhite RE00 to VigoGrease REO?
A: You must follow the instructions developed by Nabtesco. Click here to access the download/PDF.
Q: Where can I get an MSDS (Material Safety Data Sheet) for the grease?
A: Each order of grease comes with a copy of the MSDS, one per box. Each MSDS can also be viewed or downloaded here.
Q: Where is my order shipping from?
A: All grease orders ship from either Farmington Hills Michigan, Romulus Michigan, Arlington Heights Illinois, or Fremont California. Ship point is determined by several factors including availability and order size. Requests for a preferred ship point can be made at the time of placing an order.
Q: Do you accept International Orders?
A: Yes, we do! We have customers all around the world, from Mexico to Brazil to England to Australia. All international orders must be paid in advance, prior to shipment. Freight is collect only, FOB Ship Point. $300 minimum order applies.
Q: Are there any restrictions on shipping grease?
A: Grease in general have no restrictions. MSDS are laid out in a standard format. Section 14 on the MSDS will give any restrictions on transportation.
Q: Can my order ship via UPS or FedEx?
A: Yes, all orders of grease in either the 14 oz cartridge size or the 16 kg pail size can be shipped using standard shipping companies. The 170 kg drums must be shipped on a pallet/skid by freight. The grease does not require any special handling.
Q: Can I air-freight my order?
A: Yes, all orders of grease can be air-freighted (or expedited in any other way) on request. There are no restrictions that prevent the grease from shipping by air.
Q: I am a re-seller. Can you drop ship to my customer?
A: Yes, we can drop ship directly to your customer by request. Some restrictions may apply.
Q: Are any of the greases classified as "food safe"?
A: No, none of the greases are classified as "food safe".
Q: What are your payment options?
A: We accept Credit Cards, Purchase Orders, Wire Transfers, and ACH Transfers.
Credit Cards: We accept Visa, MasterCard, and American Express (AMEX) for all US customers. For international customers please use Stripe.
Stripe: We accept payments through Stripe by online checkout, for select products, for all customers. Availability may be limited by order size.
Purchase Orders: We are more than happy to set US customers up with an account and Net 30 Payment Terms, upon credit approval. Please request a credit application or email us your credit references.
Wire Transfers: Available for all US and international customers. Orders are able to ship after funds are received. $50 wire transfer fee applies for all customers, unless otherwise agreed upon (may be waived based upon order size).
ACH Transfers: Available for all US and international customers. Orders are able to ship after funds are received. No Fees apply.
Q: What is your return and cancellation policy?
A: Please contact us for returns and cancellations. Each case will be reviewed and decided on a case by case basis. Product packaging must be unopened and in like new condition when received upon return. We want to help you and treat you fairly. We must be NOTIFIED within 2 weeks of placing the order, unless otherwise stated. Customer covers return shipping charges. Orders placed within the US: 20% restocking fee. Orders placed outside the US: 30% restocking fee.
Q: How do I convert my Nabetsco Gearbox from Molywhite RE00 to VigoGrease REO?
A: You must follow the instructions developed by Nabtesco. Click here to access the download/PDF.
Q: Where can I get an MSDS (Material Safety Data Sheet) for the grease?
A: Each order of grease comes with a copy of the MSDS, one per box. Each MSDS can also be viewed or downloaded here.
Q: Where is my order shipping from?
A: All grease orders ship from either Farmington Hills Michigan, Romulus Michigan, Arlington Heights Illinois, or Fremont California. Ship point is determined by several factors including availability and order size. Requests for a preferred ship point can be made at the time of placing an order.
Q: Do you accept International Orders?
A: Yes, we do! We have customers all around the world, from Mexico to Brazil to England to Australia. All international orders must be paid in advance, prior to shipment. Freight is collect only, FOB Ship Point. $300 minimum order applies.
Q: Are there any restrictions on shipping grease?
A: Grease in general have no restrictions. MSDS are laid out in a standard format. Section 14 on the MSDS will give any restrictions on transportation.
Q: Can my order ship via UPS or FedEx?
A: Yes, all orders of grease in either the 14 oz cartridge size or the 16 kg pail size can be shipped using standard shipping companies. The 170 kg drums must be shipped on a pallet/skid by freight. The grease does not require any special handling.
Q: Can I air-freight my order?
A: Yes, all orders of grease can be air-freighted (or expedited in any other way) on request. There are no restrictions that prevent the grease from shipping by air.
Q: I am a re-seller. Can you drop ship to my customer?
A: Yes, we can drop ship directly to your customer by request. Some restrictions may apply.
Q: Are any of the greases classified as "food safe"?
A: No, none of the greases are classified as "food safe".
